FAQ

Contact

How do I contact you?

We reply to emails within 24 hours. Contact us by email: hello@norrskenjackets.com or Facebook.

Where are you located?

We are located in the Gothenburg area.

How do I get the latest news from Norrsken?

Sign up for our newsletter and visit the website often. You can also follow us on Instagram and Facebook.

Delivery

Do you ship to other countries?

We ship to the countries listed in the cart. If you can't find your country, don't hesitate to reach out – we might be able to find a solution for you!

How much does shipping cost?

Shipping costs 49 SEK.

How long does delivery take?

We always aim to deliver within 1–5 business days from our warehouse. Delivery time may be longer depending on where you live and the volume of orders. Please also note that delivery time may be longer during sales periods and holidays.

Are there any additional fees on my order?

Orders to countries outside the EU may be subject to VAT, import duties and/or taxes charged when your package reaches your country. Packages are delivered under the Incoterm Delivered Duty Unpaid (DDU), which means we do not charge for VAT, duties and/or taxes on an order to countries outside the EU. If you incur additional costs, these must be paid in order for the package to be released from customs. Contact your local customs office for more information.

Returns & exchanges

How much does a return cost?

A return costs 90 SEK.

How do I return an item?

You will receive a return form and a parcel label together with your delivery. Fill in the reason code, attach it to the return and send the items back to us. As soon as we receive your return, you'll get your money back. If you haven't received a return form, it's still easy to make a return – contact us and we'll send you a new one. Please note that the product must be in its original condition for a full refund, including labels.

How long do I have to return an item?

Send your item back to us within 14 days (counted from when you received the shipment). Within 14 days of us receiving your return, you'll see your refund in your account. If you used a Klarna invoice, we handle the contact with Klarna.

Can I exchange an item?

Of course you can exchange items – and we want you to have your new jacket as soon as possible. Send your jacket back and place a new order, and the refund will be sorted out as soon as we receive the return.

Order & payment

How do I place an order?

Click on the jacket you're interested in for more information about details, colors and sizes. Choose color and size and add the item to your cart. In the cart you can review your order, complete the purchase or remove items. Fill in your delivery information, choose payment method and click to complete the purchase. You'll then receive an order confirmation by email, and a shipping confirmation when the order is shipped.

What payment methods do you offer?

All payments are made through Klarna. We accept the payment methods that Klarna offers. The prices shown online are stated including VAT – at checkout you'll see the total price including all fees, VAT, shipping and payment.

Can I change or cancel my order?

Contact us and we'll do our best to pause your order, as long as it's still with us. Sometimes our warehouse staff have already managed to ship the order – but that's no problem, just make a return once the item arrives.

Size

Which size should I choose?

Sometimes it's tricky to know which size fits best. That's why we have a size guide to help you find the right fit, whatever the model. It's included on every product page.

Why can't I select a certain size?

If you can't select a certain size, the product is sold out. Send us your email address and we'll add you to the waiting list.